I just purchased a MIO and there is a black plastic tag attached. What is it and what do I do with it?

The black plastic tag you are referring to is actually a security tag to prevent theft from our retailers. Now that you have your MIO home, you can safely remove the tag from your watch. Please see the picture below.

If you require additional customer support please contact our customer service at 1-877-770-1116 or by filling out the form on our Contact Us page. 

Learn how to burn 3500 calories

Get Moving! Burn 3500 Calories, lose 1 pound of weight.  Find out more . . .

"I used to be very overweight and smoked up to three packs of cigarettes a day.  When I got diagnosed with cancer, I knew that I had to turn my life around.  I slowly started exercising, walking just a few miles everyday.  As I recovered from the cancer I was able to join the YMCA and noticed other members checking their heart rate while working out.  I bought a MIO Sport Select and it has been my constant companion. Now I know when I should push myself a bit harder, or ease up a bit on my workout.  This year I completed my first CN Tower stairclimb at 1776 steps and my MIO was with me all the way.  I am proud to own such a great product!"

- C Nugent, ON

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