Here are the answers to some of the most commonly asked questions about troubleshooting for the MIO watch:
The MIO watch website offers a complete selection of replacement bands. Please click on this link to view the selection of MIO Watch bands. Our bands our divided into 2 categories, Eurofit and Classic. Please note the model of your MIO watch to ensure you have ordered a band that will fit correctly. If you require a MIO watch band which is not available on our website, we can check our stock for a band that would fit your watch; however this is not guaranteed. (e.g. MIO Sensor) Please contact us at 1-877-770-1116 to see if we have your band in stock.
Excessive movement may interfere with getting a heart rate reading. You may have to pause for a few seconds in order to obtain your heart rate. Typically it will take 3-5 seconds for your heart rate to appear. During this time, keep your arm below your heart and press firmly on the MioSensors.
Please review the Battery Replacement Troubleshooting Guide on our website. If the problem persists after following all the instructions, please MIO Customer service at 1-877-770-1116 for further help.
You can download and print out instructions for your MIO watch by clicking on this link. MIO watch Instructions.
Here are some tips to help you get a heart rate reading:
• Make sure the back of the MIO watch has good firm contact against your skin by fastening it securely. If you have a slender wrist, move the watch up away from your wrist bone.
• Press the sensors with your finger pads. Too much pressure will create too much muscle noise, which makes it hard for the watch to read your ECG signal. Please note that only the bottom sensor on the watch face will depress. The top sensor does not depress, so simply rest your finger against the top sensor while gently depressing the bottom sensor.
• If you are pressing the sensors correctly the screen will change and display a flashing heart icon and will read “BPM”. Press gently and hold until you see this screen. Keep holding the sensors for a few seconds until you get a heart rate reading.
• If the heart icon continues to flash without displaying a heart rate reading, this could be an indicator of a weak battery. Please see question 5.
• If you are holding an item in your hand or hanging a heavy item such as gym bag from your arms, this may interfere with MIO’s ability to read your heart rate.
• Keep your arm low, relaxed and close to your body. If you raise your arm above your heart this will slow down the heart rate function as your signal will be traveling against gravity. If you are moving while taking your heart rate, try to keep you fingers as steady on the sensors as possible.
• Try moistening your fingers and the back plate of the watch. It is okay to allow perspiration to build up against the watch; in fact this will likely allow MIO to read your heart rate more quickly. If your skin is dry this will affect the speed of the heart rate readings.
To work the light, please follow these instructions.
• Step One: Press the LIGHT button (top left hand side of the watch.) Check to see if the screen is illuminated. Cover the face of the watch or test in a dark area as the backlight may not be easily visible in well-lit environments.
• Step Two: If the backlight does not go on by following step one, press and hold the STOP button (bottom right hand side of the watch.) The display on the watch’s face will read HOLD and the watch will beep (takes approx. 2 seconds.) This will activate the light function on some MIO models (not applicable to all.) Then repeat step one to use the light.
• If you cannot get your light to work, this could be an indicator of a weak battery.
• Note: For the MIO Ultimate – press and hold the OPTION button to activate the light.
Please view MIO's interactive Demo to see a visual guide for this feature.
Please note that the light is not a constant backlight display. The watch is only illuminated for a few seconds at a time. The light works this way in order to preserve the life of the battery.
There are several signs that you may need to replace the battery in your MIO.
• If it takes a longer period of time to get a heart rate reading than you have become accustomed to.
• If the display on your MIO is blank.
• If you are consistently getting heart rate readings over 200
• If the display on your watch is frozen on a particular screen and does not change.
• If your watch emits a constant loud beep.
• If one or more functions stop operating properly, for example your light will not work.
Please read our Battery Troubleshooting Guide for help with changing your battery.
We recommend that you take your MIO to a trusted jeweller or watch repairperson to change the battery. The jeweller/repairperson will first test to ensure your battery is indeed dead. The battery in a MIO should last up to one year from date of manufacture, however this may vary according to usage. Frequent use of the light and/or stopwatch/chronograph will significantly reduce the battery life. Please see the links below which clearly illustrate how to replace your MIO's battery and troubleshoot the battery change procedure. MIO uses a standard watch battery (CR2032.) Please print these instructions and take them with you to your jeweller or watch repairperson
*Please note that you should remind the jeweller that MIO is a water resistant watch and needs to be resealed and tested for water resistance after the battery change.
Related Items:
For the LAP function to operate, start the chronograph/stopwatch feature. Do this by changing the mode (using the MODE button) until you reach the stopwatch/chronograph. Press the SET/START button to activate the stopwatch. The LAP function only operates to show periods of elapsed time. It does not serve to store or save lap times. The LAP function will show you how much time has elapsed since you pressed the LAP button, allowing you to time a lap. To calculate the lap time, press the MODE/LAP button (top right) while the stopwatch is running. Make a mental note of the time value shown on the display. When LAP is pressed, the time on the clock is stopped on the display, but the stopwatch/chrono continues to run. When LAP is pressed again, the stopwatch/chrono display will return back to the total time that has elapsed since the chronograph was started. Subtract that time value from the value when LAP is pressed and this will tell you your lap time.
To stop the LAP display on the face of the watch, press the MODE/LAP button. Press STOP to stop the chronograph.
MIO Shape, Shape Select/Petite and Classic Select/Petite
The calorie in value does not clear itself. You must manually clear the value whenever you want to reset it back to 0 calories in. On your MIO Shape, Shape Select/Petite, and MIO Classic Select/Petite press the MODE button two times to get the “Cal IN” screen. Press and hold the SET/START button until ‘HOLD’ appears on the screen. Keep holding until the watch beeps once and then beeps once again (total of two beeps) then release the button. The display should read 0000.
To check the time while in the stopwatch/chronograph without having to exit from the stopwatch/chronograph, simply press the SET/START button (bottom left hand side of the watch) and the time will be displayed and within a few seconds the screen will return to the stopwatch/chronograph mode.
To stop the LAP display on the face of the watch, press the MODE/LAP button. Press STOP to stop the chronograph.
Related Items:
Since your birth date does not change, you only need to enter it once. For the MIO Sport, Shape, and Classic models, the birth date is entered in the Calendar Mode. You may access this screen after setting it initially if you want to make a change.
To access the birth date screen from the time screen, press the MODE/LAP button once to go to the date/calendar screen. Press the SET/START button and hold it until the word ‘HOLD’ appears on the screen and the watch beeps once. Scroll through the date screen by pressing the SET/START button once for each digit until the day of the week is flashing. Press the SET/START button one more time: the entire display will change to the birthday mode and the year of birth will be flashing. Set this as you would the calendar and the watch will store and save your birth date and use this to calculate your age. You will see a gender icon flash in the top right hand corner of the screen, select the male or female and press the SET/START button.
For the MIO Motiva, Drive, and Breeze models, birth year is entered in the MY MIO mode.
For further information on this feature, please view the instruction manual that pertains to your watch. You can download instructions here.
